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Tag: maltel

  • Mal-tel Decommission Perak Trunk Radio Station

    Mal-tel Decommission Perak Trunk Radio Station

    I received a memorandom that Maltel officially announced they will decomission Perak trunk radio Base station start from April 2019. This memorandom is published with Mal-Tel Communicaiton letter head with their Senior Sales Manager signature.

    Maltel Decommission Perak Base Station

    Some Contents about Maltel Decommissioning

    In the letter, it stated that ” … notifies the current users and business partners of public trunk radio of upcoming work to decommissin of Base Transceiver Station …”
    I have read the memorandum twice, through out the letter, I did not see any proposal to minimize the impact to the users.

    Download the pdf file for Maltel Decommission Perak Base Transceiver Station here.

    Who is Maltel?

    We have introduced to our reader that Mal-tel Communication Sdn Bhd is a trunk radio service provider in Malaysia. They are the dealer for Kenwood and Hytera trunk radio in this region. Many users have committed to Kenwood trunk radio system 2 years ago while Malaysia government want to migrate to digital trunk radio.

    Further Understand Mal-tel Decomissioning

    Personally, I really astonish and shock to read this letter. The trunk radio service provider plays an important role in Malaysia communication sector. They have to deposit a lump sum amount in order to apply for frequency band from MCMC. I guess the Malaysia Government has awarded frequency band to the service provider with criteria to follow. The decommissioning of the base-station announcement should also get consent from the authorities department.

    There are just many doubts to clear after read this single side, inconsiderate memorandum announcement.

    Clarify Mal-tel Decommission in Perak

    As a walkie talkie supplier in Malaysia, WOKI Talk had taken the initiative to call Mal-tel Communication to further understand the situation. I had called Maltel CEO, and he only briefed me this issue was handle by their Senior Sales Manager.

    He also politely asked me to talk to the Senior Sales Manager on details or wait for their further plan. However, during their conversation, the CEO, Mr Simon Yew also rest assure me that the Perak Base Station will not decommission in April 2019 and will only do until the users are fully change to their propose scheme.

  • Maltel Moves to New Building & Office

    Maltel Moves to New Building & Office

    Maltel New Office Address
    Maltel New Office Address

    WOKI Talk has been using Maltel as the trunk radio service provider for more than 10years.  After so many years, we are first seeing Maltel moves to new office building in Malaysia.  Maltel name this movement as Maltel version 3.0.   Maltel all the while occupy a 4 stories shop lot building in Cheras Kuala Lumpur.  Even it is a 4 stories shop lot building with more than 4000 square-feet, but it looks compact after squeeze in all departments, these include engineering and store.

    In order for Maltel to maintain a remarkable reputation in repeater trunk radio industry, they were talking about migrate to new building.  WOKI Talk knows that they are actually working on getting in bigger space especially they have to cope with both Kenwood and Hytera brand trunk radio.

    Maltel New Office Address

    Maltel New office
    Maltel New office

    Maltel new office building also located in Cheras Taman Maluri, Kuala Lumpur.  The new building is about 50 meter away from existing office.  Maltel actually consolidate 3 units of shop lots for the new office purpose.

    This new office remains at same area helps minimize the impact to all employees.

     

    Why Maltel Move to New Building

    WOKI Talk is not involved in Maltel decision but we do contribute our thought during our face to face discussion.  As all aware, Maltel started as trunk radio service provider for Kenwood Brand repeater in Malaysia.  In year 2016, they also be awarded Hytera brand in trunk radio in Malaysia but with “difference” company.  However, we know both systems are running with the same team.

    Since Maltel has to operate two trunk radio instead of Kenwood, they have to double up their foot print.  This is basically the needs for movement.

    Maltel New Building 1
    Maltel New Building

    Secondly is because all the while the Maltel Finance Department is separated from the operation team.  With the new office, Maltel is consolidated everybody within the same roof.  We believe this will bring benefit to day to day management.

    Thirdly is the growing of head count.  We are seeing Maltel is expanding ever since Malaysia government fully phase in digital trunk radio, we believe they have secure substantial market share in the industry.

    New Building means to Maltel

    As aware, Maltel has committed in repeater trunk radio industry.  WOKI Talk has selected working with Maltel because we value the team contribution for the industry.

    As Maltel descript, the Version 3.0 building comes with repeater concept.  They want to make use this new office and building to become a new ground for promoting better trunk radio repeater service to Malaysia user.  The roof top is specially design with solar panel fulfilling green building concept.  Furthermore, they also install antenna making the building become repeater hub and control centre for the region.

    WOKI Talk knows it never been easy to sustain trunk radio market share especially facing the challenge from digitize media.  However we are pleased to see Maltel moving to new office and building at least showing us their commitment in trunk radio services.  We take this opportunity wishing Maltel a better future working in this new building.

  • Letter to Maltel Communication

    Recently WOKI Talk is facing great challenge while distributing Hytera and Kenwood digital trunk radio to the market.  We aware the challenge is always there especially we are facing Electcoms as Letter to Maltelour respect competitor however we are seeing the dragging force is more coming from the support from Maltel internally.

    I am pretty sure your team has updated you on most of the issues but as our partnership, WOKI Talk think that it will be better for us to come out a note to you so that we don’t miss out anything in our communication.

    Inquiry of Hytera Set

    Lately we had an inquiry of Hytera sets from our customer.  We were told by Simon that Maltel is appointing a Master Dealer in Perak and unable to give quotation now but asking us to wait.  After 1 month follow up and waiting, we still does not get any updates if Maltel want to get materialize the sale.

    We know selling sets of Hytera unit may not means much to Maltel but the question is that we are letting the customer hanging out there with no attend.  Please let us know if Maltel are willing make sale of the Hytera unit.

    Reliability Concerns

    Lately there are several incidents happened which your team is working on it.  Personally I think that some of the incidents are related to the system reliability issues.  Users are getting frustration due to the inconsistency and threatening to return those set back to Maltel.

    • Sometime no voice coming out from the radio but only shows UID.
    • Some of talkie will suddenly turn to Out of Range but after that the signal comes back.
    • Some Hytera units show “Out of Service” suddenly and user was not told the reason.

    WOKI Talk hope that with our literature update to yourselves, Maltel could fully aware the situation and working on the issues with a better response.

  • WOKI Talk Compare with Mal-tel and LJE

    WOKI Talk Compare with Mal-tel and LJE

    Maltel, LJE, WOKI Talk Logo
    Maltel, LJE, WOKI Talk Logo

    Maltel and LJE are both companies distributing trunk radio in Malaysia for many years.  They all start with Kenwood and since year 2015, they decided to engage Hytera as well.

    In reality, WOKI Talk is the follower after Mal-tel and LJE in introducing digital trunk radio for local market.

    Even though WOKI Talk is supplying digital trunk radio for the same market, however there are still some differences among these 3 companies and we think user should treat us differently.

    Geomatry Differences

    Maltel office is located in KL and LJE is located in Penang.  WOKI Talk established in Teluk Intan and we slowly spread out to other location and state over in Malaysia.  Besides Teluk Intan, we have offices in Ipoh, Penang, Sarawak.   WOKI Talk not only expanding over office coverage in Malaysia, but also extend our engagement via our WOKI Talk e-commerce shop and website.

    WOKI Talk understand with company website, social media and e-commerce site, we are actually branching out to more user.  Perhaps, we also observe that WOKI Talk is having the best website layout among the 3 companies.

    Digital Trunk Radio

    Digital trunk radio is the latest technology in trunk radio communication industry, the digital trunk radio is to replace the traditional analog trunk radio which has been dominated in Malaysia for more than 10 years.

    Maltel at KL and LJE at Penang have planned to segmentize the digital trunk radio market.  The situation change a little after WOKI Talk also participate in supplying digital trunk radio.  WOKI Talk has become an important digital trunk radio supplier in both Perak and Selangor state.

    However, WOKI Talk does not limited ourselves in both Perak and Selangor state.  Our goal is to supply suitable trunk radio and best service for customer, we are seeing more inquiry.

    Spare Part for Digital Trunk Radio

    Every one agrees the digital trunk radio spare part is selling at very high price.  This is because LJE,Mal-tel and Electcom have monopolize the digital trunk radio market.  However, WOKI Talk as a telecommunication solution provider has another thought in spare part.

    WOKI Talk has extended and broaded our spare part sourcing ability, our goal is providing price competitiveand quality  spare part for all digital trunk radio user.  Our price competitive and quality spare part has gained high remark from many user.  You are welcome to visit our e-commerce accessories shop to find out the spare part we are offering.

    Business is getting more challenging in current market situation.  Even though WOKI Talk is not the largest among Electcom, Mal-tel and LJE, however we do have the responsibility for providing best product, services as well as price competitive spare part to digital trunk radio user.

    We agree Mal-tel and LJE has contributing a lot in digital trunk radio, however WOKI Talk is here to bring up services from user stand point.