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  • Mal-tel Decommission Perak Trunk Radio Station

    Mal-tel Decommission Perak Trunk Radio Station

    I received a memorandom that Maltel officially announced they will decomission Perak trunk radio Base station start from April 2019. This memorandom is published with Mal-Tel Communicaiton letter head with their Senior Sales Manager signature.

    Maltel Decommission Perak Base Station

    Some Contents about Maltel Decommissioning

    In the letter, it stated that ” … notifies the current users and business partners of public trunk radio of upcoming work to decommissin of Base Transceiver Station …”
    I have read the memorandum twice, through out the letter, I did not see any proposal to minimize the impact to the users.

    Download the pdf file for Maltel Decommission Perak Base Transceiver Station here.

    Who is Maltel?

    We have introduced to our reader that Mal-tel Communication Sdn Bhd is a trunk radio service provider in Malaysia. They are the dealer for Kenwood and Hytera trunk radio in this region. Many users have committed to Kenwood trunk radio system 2 years ago while Malaysia government want to migrate to digital trunk radio.

    Further Understand Mal-tel Decomissioning

    Personally, I really astonish and shock to read this letter. The trunk radio service provider plays an important role in Malaysia communication sector. They have to deposit a lump sum amount in order to apply for frequency band from MCMC. I guess the Malaysia Government has awarded frequency band to the service provider with criteria to follow. The decommissioning of the base-station announcement should also get consent from the authorities department.

    There are just many doubts to clear after read this single side, inconsiderate memorandum announcement.

    Clarify Mal-tel Decommission in Perak

    As a walkie talkie supplier in Malaysia, WOKI Talk had taken the initiative to call Mal-tel Communication to further understand the situation. I had called Maltel CEO, and he only briefed me this issue was handle by their Senior Sales Manager.

    He also politely asked me to talk to the Senior Sales Manager on details or wait for their further plan. However, during their conversation, the CEO, Mr Simon Yew also rest assure me that the Perak Base Station will not decommission in April 2019 and will only do until the users are fully change to their propose scheme.

  • Bye 2016, See You All in 2017

    No doubt, year 2016 is a challenging year for WOKI Talk.  WOKI Talk has achieved several distinctive mile-stone for year 2016, even though we thought some part of the expansion was gained by sacrificing part of work quality.  However at the second half of 2016, WOKI Talk recognized the situation and quickly performed strategic change so that the company could sustain the result for long term.

    Main Achievement on Year 2016

    Launching Digital Trunk Radio.  WOKI Talk is promoting Kenwood and Hytera brand digital trunk radio for our customer.  In year 2016, our entire customers had successfully converted to digital trunk radio from analog system.

    Launching WOKI W10S 2 way radio.  WOKI brand W10S 2 way radio is another remarkable 2 way radio which we launched after the hot selling WOKI H630S 2 way radio.  W10S is a 10W power hand-held 2 ways radio which suitable for almost any application.  W10S is not a substitution of H630S 2 way radio but an enhancement for our product line.

    Established Comprehensive Spare Part System.  WOKI Talk has coming out a plan for helping our customer to bring down their cost in communication service.  We had setup a comprehensive walkie talkie spare part system so that we could have prompt and effective response to our customer who is facing interruption in the walkie talkie they use.

    Digitize and Systemize Promote our Service Quality

    WOKI Talk has setup a set of Company Operating Procedure so that we could response to our customer request in systematic and more effective manner.  Meanwhile, we also working with a well known software development company, WK Intan, for setting up a proper computerize software system to support our Operating Procedure.

    Moving along with the digital and networking environment, WOKI Talk has setup an eshop for walkie talkie accessories website so that we exposed for more users.  Most of our customers are contributing from Malaysia Perak and Selangor state, however we do have others coming from other state of Malaysia even Sarawak state.  With the help of internet and e-commerce website, we are ready to extend our network for more places.

    WOKI Talk also picks up extensive walkie talkie repairing knowledge after the aggressive expansion in early 2016.  We know the repairing job has been seriously left behind.  WOKI Talk has setup a task force team to prioritize the defects top hitter and also the effective counter actions.  If you are interested, you could find out the insight about Kenwood Top Hitter Defects and Hytera Top Hitter Defects.

    Looking Forward for Year 2017 Resolution

    Year 2017 is definitely a much more challenging year than year 2016.

    WOKI Talk will continue serving our customer in communication sectors.  The challenge will mainly come from:

    1. Kenwood and Hytera Digital System Reliability.
    2. Response time on repairing talkie.
    3. Market Invaded by Others Communication Mobile APP.
    4. Publish both Hytera and Kenwood Accessories Flyer

    WOKI Talk has been in the communication sector for 10 years.  From our pass experience, it never was easy to sustain in the ever challenging communication sector.  However WOKI Talk has prepared foresee the challenge in year 2017.

    Again, we would like to say Thank You to our user showing your trust to WOKI Talk in walkie talkie and communication sector in year 2016 and let us moving forward to year 20

  • Maltel Moves to New Building & Office

    Maltel Moves to New Building & Office

    Maltel New Office Address
    Maltel New Office Address

    WOKI Talk has been using Maltel as the trunk radio service provider for more than 10years.  After so many years, we are first seeing Maltel moves to new office building in Malaysia.  Maltel name this movement as Maltel version 3.0.   Maltel all the while occupy a 4 stories shop lot building in Cheras Kuala Lumpur.  Even it is a 4 stories shop lot building with more than 4000 square-feet, but it looks compact after squeeze in all departments, these include engineering and store.

    In order for Maltel to maintain a remarkable reputation in repeater trunk radio industry, they were talking about migrate to new building.  WOKI Talk knows that they are actually working on getting in bigger space especially they have to cope with both Kenwood and Hytera brand trunk radio.

    Maltel New Office Address

    Maltel New office
    Maltel New office

    Maltel new office building also located in Cheras Taman Maluri, Kuala Lumpur.  The new building is about 50 meter away from existing office.  Maltel actually consolidate 3 units of shop lots for the new office purpose.

    This new office remains at same area helps minimize the impact to all employees.

     

    Why Maltel Move to New Building

    WOKI Talk is not involved in Maltel decision but we do contribute our thought during our face to face discussion.  As all aware, Maltel started as trunk radio service provider for Kenwood Brand repeater in Malaysia.  In year 2016, they also be awarded Hytera brand in trunk radio in Malaysia but with “difference” company.  However, we know both systems are running with the same team.

    Since Maltel has to operate two trunk radio instead of Kenwood, they have to double up their foot print.  This is basically the needs for movement.

    Maltel New Building 1
    Maltel New Building

    Secondly is because all the while the Maltel Finance Department is separated from the operation team.  With the new office, Maltel is consolidated everybody within the same roof.  We believe this will bring benefit to day to day management.

    Thirdly is the growing of head count.  We are seeing Maltel is expanding ever since Malaysia government fully phase in digital trunk radio, we believe they have secure substantial market share in the industry.

    New Building means to Maltel

    As aware, Maltel has committed in repeater trunk radio industry.  WOKI Talk has selected working with Maltel because we value the team contribution for the industry.

    As Maltel descript, the Version 3.0 building comes with repeater concept.  They want to make use this new office and building to become a new ground for promoting better trunk radio repeater service to Malaysia user.  The roof top is specially design with solar panel fulfilling green building concept.  Furthermore, they also install antenna making the building become repeater hub and control centre for the region.

    WOKI Talk knows it never been easy to sustain trunk radio market share especially facing the challenge from digitize media.  However we are pleased to see Maltel moving to new office and building at least showing us their commitment in trunk radio services.  We take this opportunity wishing Maltel a better future working in this new building.

  • Kenwood NX820 Deficiency Troubleshooting

    Kenwood NX820 Deficiency Troubleshooting

    How we resolve Kenwood NX820 deficiency faces by our user?  Troubleshooting consider a challenging job for many 3C suppliers, this apply to WOKI Talk too!  However, with our experience in the telecommunication industry, WOKI Talk has established a reliable team on overcoming some technical deficiency face by our user.

    We know WOKI Talk may not be the biggest telecommunication entity if compare with other service provider such as Digi, Maxis or even Electcom,  however we have shown our reader about our effort on providing better services to users.

    Deficiency on Kenwood NX820

    As we aware, there are Kenwood, Motorola and Hytera brand trunk radio in Malaysia.  Kenwood NX820 considers a reliable unit with better performance and lowest rework rate.  Some of the deficiency encounter by the user is related to service provider.  Today, we are going to descript a phenomenon which not normally observed.

    Problem Statement

    We come across an incident that the Kenwood NX820 will auto shut down and re-start after ptt for more than 5 second.  The trunk radio will maintain at standby mode for hours without any re-start activity observe.  Perhaps, the trunk radio maintains alert even receiving voice from other talk group users.

    Again, the re-start only appears while ptt for slightly long more than 5 second.

    Throughout our maintenance service to our user, we don’t really see this deficiency happen in frequent manner, however it does draw our attention.  We believe we could learn something through our trunk radio engineering study.

    Possible Causes

    While we receive this feedback, our team has a short discussion internally to shortlist several possible causes or at least several suspects.  Perhaps we could always refer the user goes back to Kenwood dealer but this definitely not our manner.  In bottom line, WOKI Talk has to resolve the situation which our user is facing.

    WOKI Talk’s team has been trained to resolve any engineering issue with 6sigma approach.  We are using the methodology of DMAIC to ensure the relevant problem is solved with proper documentation.  Proper documentation with data support is mandatory for WOKI Talk to close any technical issue, perhaps this also the standard requirement for 6 sigma tools.

    Let go back to the problem statement.  After our discussion, WOKI Talk has shortlist several possible causes to the incident.

    • Particular NX820 trunk radio deficiency
    • Poor incoming voltage stability
    • Non matching coaxial cable

    Examine and Determine Most Possible Cause

    WOKI Talk has carry out several tests together with the supplier.  After series of examination, we notice that the auto restart incident is due to poor incoming voltage stability.  During the ptt process, the trunk radio actually consumes higher voltage as compare to standby mode.  The higher voltage somehow exits the maximum supply voltage.  In this case, the trunk radio auto shut down as self protection.

    After changed the voltage stabilizer, to maintain consistent 12V output, the auto shut down phenomenon just resolved.  A complete corrective action report has been documented in WOKI Talk’s achieve.  This is ensuring the action could be referring by successor when needed.

    WOKI Talk has been practicing DMAIC methodology for troubleshooting Kenwood NX820 deficiency.  Today we are revealing our approach on solving user concern in trunk radio.  Hope that the telecommunication industry will adopt this methodology as for solving the problem we face in trunk radio.

     

  • WOKI Talk Plan for Year 2018

    WOKI Talk Plan for Year 2018

    WOKI Talk Christmas Banner
    WOKI Talk Christmas Banner

    One of the hot topics in Q4 is always the budget announcement for next year.   WOKI Talk has been incorporated in the market for 10 years time.  It is not easy for a company like WOKI Talk to survive in the telecommunication market for 10 years time, perhaps we are moving forward for coming decade.

    WOKI Talk would also want to start plan what should be the key activities for year 2018.  Before we outline all those activities, we would like to listen what our user and reader say.

    WOKI Talk Plan for Year 2018

    Year 2016 & 2017 is definitely a challenging year for trunk radio and walkie talkie business.  We are seeing the instant messenger has dominated the communication market, such as Wechat, Whatsapp, VOIXZ and Zello.  No matter how the popularity for instant messenger, however we are seeing there always a market niche for trunk radio and walkie talkie.

    WOKI Talk has not limited ourselves in supplying walkie talkie, we rather position ourselves as a communication solution provider for our users.  This strategy really helps us to gain more exposure to many users.  Internally we had outlined some areas how we are going to strengthen the engagement between WOKI Talk and users, meanwhile we also love to listen to our reader what is your expectation for us to achieve.

    Throughout the experience using walkie talkie, you may face some challenges, you could just write down your pain point in below remark column so that we could come out a sustainable way to improve the situation.

    Areas to Improve

    Signal coverage is definitely the mandatory condition.  WOKI Talk will work closely with the service provider, Maltel Communication, to provide better signal coverage for user.  It will be too superficial if you just think signal coverage is the only criteria for judging a best service for trunk radio business.

    User is always demanding and this is the reason why we always want to listen to user and understand what they want.  We appreciate our user or even reader who just get the chance to read this message, you all are welcome to leave your requirement at below so that WOKI Talk could outline our actions to fulfill all the needs.

    Why WOKI Talk

    WOKI Talk has been working with many walkie talkie or trunk radio users so that we could advise our users about most suitable device to suit their application.  Even we are not the service provider, but our exposure and experience in walkie talkie business will definitely bring advantages to user.

    Furthermore, we emphasize in service quality.  There are many walkie talkie dealer throughout Malaysia, however not many dealers emphasize service quality as WOKI Talk.  Write to us about your tele-communication needs and we are pretty sure there always a solution to fulfill your needs!

  • Kenwood and Hytera Trunk Radio Accessories Flyer

    Kenwood and Hytera Trunk Radio Accessories Flyer

    Today, WOKI Talk would like to share with our reader about both Kenwood and Hytera flyer.  The beautiful flyer has listed the most commonly request trunk radio accessories for Malaysia user.  Kenwood, Hytera and Motorola trunk radio come with many accessories for user, unfortunately not many users know these accessories.  WOKI Talk as the trunk radio supplier in Malaysia, we have gather most of the common accessories and purposely organize in flyer format to share with our reader.

    The accessories flyer will not only promoting WOKI Talk to the market but also educate our user knows more about available accessories.

    Kenwood Accessories Flyer

    WOKI Talk has many years promoting Kenwood brand trunk radio in Malaysia market.  Hence we have very wide range of Kenwood accessories.  In our flyer, we had limited into 5 commonly ask accessories:

    Hytera Accessories Flyer

    Hytera trunk radio is relatively new in Malaysia market.  However WOKI Talk has kept the basic accessories to support Malaysia user.  We welcome Hytera user to check with us about Hytera accessories.

    In our Flyer, we also publish 5 widely request Hytera accessories in Malaysia.

    • Antenna
    • Hand held microphone
    • Battery for PD788
    • External Speaker
    • Power Cable

    Where to Buy the Accessories?

    There are several channel our reader could buy those accessories from WOKI Talk.

    • Visit WOKI Talk e-shop.
    • Send us message via instant messenger, such as WeChat or Whatsapp.
    • Write us an email
    • Call our Tel # as stated in flyer
    • Visit our office and branch throughout Malaysia

    It never been easy to sustain trunk radio business in Malaysia.  WOKI Talk has sought all possibility to provide better service quality to trunk radio reader and user.  We know what our user want while they are using trunk radio, further more we also understand their expectation for our service.

    With this latest beautiful design Kenwood and Hytera flyer, our user could keep this in their smart phone for future reference.

     

  • Hytera Palm Mic for Trunk Radio

    Hytera Palm Mic for Trunk Radio

    Handheld palm mic is a common accessory in trunk radio walkie talkie.  WOKI Talk offers 3 type of Hytera palm mic which suitable for Hytera Brand radio.  A palm mic is a must have accessories for trunk radio, it will enhance your communication in a convenient way with more efficient manner.

    Palm mic will also act as an external speaker.  The voice transmitting out from the Hytera trunk radio will be broadcast from the palm mic instead of the radio itself.  This is very helpful especially you are using Hytera PD788, handheld trunk radio under a noisy environment.

    Let us go through the 3 type of handheld palm mic offer from WOKI Talk.

    Hytera Palm Mic for MD788 Mobile Trunk Radio

    1)    With Keypad Model

    This is the standard handheld palm mic comes with Hytera MD788 mobile unit.

    Hytera Palm Mic with Keypad

    User could perform many functions selection with the keypad attached.  However in real application, the Service Provider has shut down the function keypad, in other words, the keypad only left with the PTT function.

    2)    Without Keypad Model

    The handheld palm mic without keypad is a simplify mic.  User could only perform PTT function, perhaps this is the function we need.  Since this is the simplify mic design, it has much lower selling price than the one with keypad version.

     

     

    Hytera Palm Mic for PD788 Handheld Trunk Radio

    Many users do not know there is a palm mic for Hytera PD788 handset unit.  In WOKI Talk we offer this dedicate palm mic for user who want to improve the communication quality.  User could hang the handheld walkie talkie at the wrist area and clip the palm mic at the strip near the shoulder area.

    Besides the Hytera palm mic, WOKI Talk does offer other Kenwood and Hytera accessories.  Feel free contact WOKI Talk for our walkie talkie accessories or direct visit WOKI Talk e-shop.

  • Letter to Maltel Communication

    Recently WOKI Talk is facing great challenge while distributing Hytera and Kenwood digital trunk radio to the market.  We aware the challenge is always there especially we are facing Electcoms as Letter to Maltelour respect competitor however we are seeing the dragging force is more coming from the support from Maltel internally.

    I am pretty sure your team has updated you on most of the issues but as our partnership, WOKI Talk think that it will be better for us to come out a note to you so that we don’t miss out anything in our communication.

    Inquiry of Hytera Set

    Lately we had an inquiry of Hytera sets from our customer.  We were told by Simon that Maltel is appointing a Master Dealer in Perak and unable to give quotation now but asking us to wait.  After 1 month follow up and waiting, we still does not get any updates if Maltel want to get materialize the sale.

    We know selling sets of Hytera unit may not means much to Maltel but the question is that we are letting the customer hanging out there with no attend.  Please let us know if Maltel are willing make sale of the Hytera unit.

    Reliability Concerns

    Lately there are several incidents happened which your team is working on it.  Personally I think that some of the incidents are related to the system reliability issues.  Users are getting frustration due to the inconsistency and threatening to return those set back to Maltel.

    • Sometime no voice coming out from the radio but only shows UID.
    • Some of talkie will suddenly turn to Out of Range but after that the signal comes back.
    • Some Hytera units show “Out of Service” suddenly and user was not told the reason.

    WOKI Talk hope that with our literature update to yourselves, Maltel could fully aware the situation and working on the issues with a better response.

  • Maltel Communication and Maltel Technology

    Maltel Communication
    Maltel Communication

    WOKI Talk has been working with Maltel Communication and Maltel Technology for several years, unfortunately many people only aware the name Maltel but does not aware the differences.  Since we have some experience working with them, we would like to share with our reader about these two companies.

    Maltel Communication Sdn. Bhd.

    Mal-tel Communication Sdn. Bhd. is a Malaysia register company on supplying Kenwood brand trunk radio to the market.  Maltel Communication is similar as Electcoms Berhad, they are one of the trunk radio service provider in Malaysia but with much lesser repeater station and signal bandwidth.

    In order to gain larger user group in both Perak and Selangor, Maltel Communication has worked with WOKI Talk by providing us an registered analog signal bandwidth.  Since the moment, Kenwood brand analog trunk radio, TK980 has gained a significant market share in Malaysia.

    With the well known Kenwood TK980 analog trunk radio, Maltel Communication also becomes the dealer for Kenwood digital trunk radio, Nextedge system.  WOKI Talk and LJE communication in Penang start phasing in the Kenwood digital trunk radio since year 2004.

    Maltel Technology Sdn. Bhd.

    We are not very sure the rational behind for setting up Maltel Technology Sdn. Bhd., but one thing for sure is to bring in Hytera brand digital trunk radio into Malaysia without conflicting the agreement with Kenwood.

    Any business relation regarding to Hytera are all related under Maltel Technology Sdn. Bhd.

    Maltel Technology  is having the same business address, tel as shown in their invoice documentation perhaps the person incharge are also the same.  For WOKI Talk, we only notice bank account for Maltel Technology  is difference than Maltel Communication.

    Basic Info for Maltel Communication and Maltel Technology

    It is good for us to list down the basic contact for Maltel, in case our reader need to locate them.

    Maltel Address:
    Lot 267, Jalan Mahkota,
    Taman Maluri, Cheras,
    55100 Kuala Lumpur,
    Malaysia

    Maltel Tel: 03-9200 8029

    Both Maltel Communication and Technology are operate by the same group of people.  With both Kenwood and Hytera digital trunk radio in Malaysia market, user has more choices to choose.  Even though Maltel try to setup a new company Maltel Technology to handle the activities with Hytera, but we are not sure if there will be any breach of contract with Kenwood.

    We are very doubt if Kenwood will slow down the support to Maltel Communication which eventually bring the impact to user.  Let see!

  • Will Walkie Talkie Diminish

    Will Walkie Talkie Diminish

    WOKI Talk, A walkie talkie providerWOKI Talkis the key walkie talkie and digital trunked radio manufacturer and supplier in Malaysia.  We have setup a comprehensive strategy and service quality to support our customer communication needs, deliver better quality walkie talkie products and we also need to keep the pace with recent IT knowledge.

    Due to latest technology development such as WeChat or Whatsapp instant messenger application, both of the applications also provide the voice message which similar to the basic walkie talkie function.

    Is there any difference between walkie talkie or trunked radio vs. WeChat?  As compare to handphone, handphone is for 1 to 1 communication whereby walkie talkie could be used for instance messaging broadcast.  This major difference has protected walkie talkie remained the territory without lossing to handphone.

    Now with the development and popular of smartphone, the WeChat application has provided message broadcast function, will walkie talkie be diminished soon?

    What is the different between Walkie talkie and WeChat?

    Walkie talkie is the communication appliances whereby WeChat is an instance messenger application which apply on smartphone.  Both are providing communication facility for users.

    Even both devices are proving communication facility for user but there are still some difference between these 2 device.

    Advantageous for using Walkie Talkie

    Some advantageous for walkie talkie:

    • Device Robustness. Walkie talkie is designed to operate under rigor situation.  For instance WOKI H630S walkie talkie is designed for working in high moisture work environment.
    • Voice Broadcast Theory. The radio signal transmitted through the air transmission.  Radio transmission is the fundamental radio theory which does not rely on many supporting station.  This make the radio communication is more robust and reliable.
    • Instant Message Delivery. You could start talking by pressing the PPT button locate at the side of the walkie talkie, your message will be sent to the group without delay.
    • Better Hearing & Voice does not interrupted. The walkie talkie will consistently deliver the voice via the speaker.  It is more forgiving for the user to get the message even at a relatively noisy working environment.
    • Safety Features. Some of the walkie talkie is designed for water proof (IP67 standard) or even prevent ignition proof.
    • Save in telephone bill. You can use the walkie talkie and carry out the communication amount the group in the plant without paying any single cent for telephone bill.

    Area Suitable for Walkie Talkie

    If you are falling on below category or condition, you may want to consider implementing radio communication such as walkie talkie in your environment.

    • Housing Estate Security. The security guard is advised to carry a walkie talkie while performing patrolling in the housing estate compound.  He could immediate report any situation to the control room and other colleague for immediate action.
    • Manufacturing plant, especially facility team. Facility is the department who always needs to work in facility room and perform many patrolling job.  The noisy background facility room is more forgivable for walkie talkie system.  Communication makes more convenient.
    • Outdoor activity. Especially a hiking group with more than 10 persons are advised to equip with walkie talkie.  The walkie talkie will give more control for the organizer to control the crew especially hiking in a no telephone signal terrain area.
    • No tele-communication coverage area. Telephone coverage has improved a lot as compare to 10 years ago, however there are some area only cope with limit signal coverage such as mountain area, large plantation side and rural area.  Under this circumstances, walkie talkie maybe another alternative.
    • Rigorous working condition. Many working environment such as high humidity, noisy, construction site are more suitable to equip with walkie talkie.  Walkie talkie is designed able to cope with more rigorous working condition.
    • Restaurant. A large and high traffic restaurant is advise to equip with walkie talkie so that the message will flow promptly among the restaurant work flow.  This will also shorten the communication lead time.

    We agree, with the variety of tele-communication, user has more choice for choosing the tools for better communication.  However, in WOKITalk, we are very sure there are still niches of work place which still require walkie talkie or trunked radio.

    You are welcome to contact WOKI Talk to understand our offer for telecommnuication products.