Category: Walkie Talkie

Mal-tel Decommission Perak Trunk Radio Station

I received a memorandom that Maltel officially announced they will decomission Perak trunk radio Base station start from April 2019. This memorandom is published with Mal-Tel Communicaiton letter head with their Senior Sales Manager signature.

Maltel Decommission Perak Base Station

Some Contents about Maltel Decommissioning

In the letter, it stated that ” … notifies the current users and business partners of public trunk radio of upcoming work to decommissin of Base Transceiver Station …”
I have read the memorandum twice, through out the letter, I did not see any proposal to minimize the impact to the users.

Download the pdf file for Maltel Decommission Perak Base Transceiver Station here.

Who is Maltel?

We have introduced to our reader that Mal-tel Communication Sdn Bhd is a trunk radio service provider in Malaysia. They are the dealer for Kenwood and Hytera trunk radio in this region. Many users have committed to Kenwood trunk radio system 2 years ago while Malaysia government want to migrate to digital trunk radio.

Further Understand Mal-tel Decomissioning

Personally, I really astonish and shock to read this letter. The trunk radio service provider plays an important role in Malaysia communication sector. They have to deposit a lump sum amount in order to apply for frequency band from MCMC. I guess the Malaysia Government has awarded frequency band to the service provider with criteria to follow. The decommissioning of the base-station announcement should also get consent from the authorities department.

There are just many doubts to clear after read this single side, inconsiderate memorandum announcement.

Clarify Mal-tel Decommission in Perak

As a walkie talkie supplier in Malaysia, WOKI Talk had taken the initiative to call Mal-tel Communication to further understand the situation. I had called Maltel CEO, and he only briefed me this issue was handle by their Senior Sales Manager.

He also politely asked me to talk to the Senior Sales Manager on details or wait for their further plan. However, during their conversation, the CEO, Mr Simon Yew also rest assure me that the Perak Base Station will not decommission in April 2019 and will only do until the users are fully change to their propose scheme.

April 12, 2019
Bye 2016, See You All in 2017
No doubt, year 2016 is a challenging year for WOKI Talk. WOKI Talk has achieved several distinctive mile-stone for year 2016, even though we thought some part of the expansion was gained by sacrificing part of work quality. However at the second half of 2016, WOKI Talk recognized the situation and quickly performed strategic change so that the company could sustain the result for long term.

Main Achievement on Year 2016

Launching Digital Trunk Radio. WOKI Talk is promoting Kenwood and Hytera brand digital trunk radio for our customer. In year 2016, our entire customers had successfully converted to digital trunk radio from analog system.

Launching WOKI W10S 2 way radio. WOKI brand W10S 2 way radio is another remarkable 2 way radio which we launched after the hot selling WOKI H630S 2 way radio. W10S is a 10W power hand-held 2 ways radio which suitable for almost any application. W10S is not a substitution of H630S 2 way radio but an enhancement for our product line.

Established Comprehensive Spare Part System. WOKI Talk has coming out a plan for helping our customer to bring down their cost in communication service. We had setup a comprehensive walkie talkie spare part system so that we could have prompt and effective response to our customer who is facing interruption in the walkie talkie they use.

Digitize and Systemize Promote our Service Quality

WOKI Talk has setup a set of Company Operating Procedure so that we could response to our customer request in systematic and more effective manner. Meanwhile, we also working with a well known software development company, WK Intan, for setting up a proper computerize software system to support our Operating Procedure.

Moving along with the digital and networking environment, WOKI Talk has setup an eshop for walkie talkie accessories website so that we exposed for more users. Most of our customers are contributing from Malaysia Perak and Selangor state, however we do have others coming from other state of Malaysia even Sarawak state. With the help of internet and e-commerce website, we are ready to extend our network for more places.

WOKI Talk also picks up extensive walkie talkie repairing knowledge after the aggressive expansion in early 2016. We know the repairing job has been seriously left behind. WOKI Talk has setup a task force team to prioritize the defects top hitter and also the effective counter actions. If you are interested, you could find out the insight about Kenwood Top Hitter Defects and Hytera Top Hitter Defects.

Looking Forward for Year 2017 Resolution

Year 2017 is definitely a much more challenging year than year 2016.

WOKI Talk will continue serving our customer in communication sectors. The challenge will mainly come from:
1. Kenwood and Hytera Digital System Reliability.
2. Response time on repairing talkie.
3. Market Invaded by Others Communication Mobile APP.
4. Publish both Hytera and Kenwood Accessories Flyer
WOKI Talk has been in the communication sector for 10 years. From our pass experience, it never was easy to sustain in the ever challenging communication sector. However WOKI Talk has prepared foresee the challenge in year 2017.

Again, we would like to say Thank You to our user showing your trust to WOKI Talk in walkie talkie and communication sector in year 2016 and let us moving forward to year 20
June 29, 2018
WOKI Talk Plan for Year 2018

WOKI Talk Christmas Banner

One of the hot topics in Q4 is always the budget announcement for next year. WOKI Talk has been incorporated in the market for 10 years time. It is not easy for a company like WOKI Talk to survive in the telecommunication market for 10 years time, perhaps we are moving forward for coming decade.

WOKI Talk would also want to start plan what should be the key activities for year 2018. Before we outline all those activities, we would like to listen what our user and reader say.

WOKI Talk Plan for Year 2018

Year 2016 & 2017 is definitely a challenging year for trunk radio and walkie talkie business. We are seeing the instant messenger has dominated the communication market, such as Wechat, Whatsapp, VOIXZ and Zello. No matter how the popularity for instant messenger, however we are seeing there always a market niche for trunk radio and walkie talkie.

WOKI Talk has not limited ourselves in supplying walkie talkie, we rather position ourselves as a communication solution provider for our users. This strategy really helps us to gain more exposure to many users. Internally we had outlined some areas how we are going to strengthen the engagement between WOKI Talk and users, meanwhile we also love to listen to our reader what is your expectation for us to achieve.

Throughout the experience using walkie talkie, you may face some challenges, you could just write down your pain point in below remark column so that we could come out a sustainable way to improve the situation.

Areas to Improve

Signal coverage is definitely the mandatory condition. WOKI Talk will work closely with the service provider, Maltel Communication, to provide better signal coverage for user. It will be too superficial if you just think signal coverage is the only criteria for judging a best service for trunk radio business.

User is always demanding and this is the reason why we always want to listen to user and understand what they want. We appreciate our user or even reader who just get the chance to read this message, you all are welcome to leave your requirement at below so that WOKI Talk could outline our actions to fulfill all the needs.

Why WOKI Talk

WOKI Talk has been working with many walkie talkie or trunk radio users so that we could advise our users about most suitable device to suit their application. Even we are not the service provider, but our exposure and experience in walkie talkie business will definitely bring advantages to user.

Furthermore, we emphasize in service quality. There are many walkie talkie dealer throughout Malaysia, however not many dealers emphasize service quality as WOKI Talk. Write to us about your tele-communication needs and we are pretty sure there always a solution to fulfill your needs!

October 23, 2017
Will Walkie Talkie Diminish
WOKI Talkis the key walkie talkie and digital trunked radio manufacturer and supplier in Malaysia. We have setup a comprehensive strategy and service quality to support our customer communication needs, deliver better quality walkie talkie products and we also need to keep the pace with recent IT knowledge.

Due to latest technology development such as WeChat or Whatsapp instant messenger application, both of the applications also provide the voice message which similar to the basic walkie talkie function.

Is there any difference between walkie talkie or trunked radio vs. WeChat? As compare to handphone, handphone is for 1 to 1 communication whereby walkie talkie could be used for instance messaging broadcast. This major difference has protected walkie talkie remained the territory without lossing to handphone.

Now with the development and popular of smartphone, the WeChat application has provided message broadcast function, will walkie talkie be diminished soon?

What is the different between Walkie talkie and WeChat?

Walkie talkie is the communication appliances whereby WeChat is an instance messenger application which apply on smartphone. Both are providing communication facility for users.

Even both devices are proving communication facility for user but there are still some difference between these 2 device.

Advantageous for using Walkie Talkie

Some advantageous for walkie talkie:
- Device Robustness. Walkie talkie is designed to operate under rigor situation. For instance WOKI H630S walkie talkie is designed for working in high moisture work environment.
- Voice Broadcast Theory. The radio signal transmitted through the air transmission. Radio transmission is the fundamental radio theory which does not rely on many supporting station. This make the radio communication is more robust and reliable.
- Instant Message Delivery. You could start talking by pressing the PPT button locate at the side of the walkie talkie, your message will be sent to the group without delay.
- Better Hearing & Voice does not interrupted. The walkie talkie will consistently deliver the voice via the speaker. It is more forgiving for the user to get the message even at a relatively noisy working environment.
- Safety Features. Some of the walkie talkie is designed for water proof (IP67 standard) or even prevent ignition proof.
- Save in telephone bill. You can use the walkie talkie and carry out the communication amount the group in the plant without paying any single cent for telephone bill.
Area Suitable for Walkie Talkie

If you are falling on below category or condition, you may want to consider implementing radio communication such as walkie talkie in your environment.
- Housing Estate Security. The security guard is advised to carry a walkie talkie while performing patrolling in the housing estate compound. He could immediate report any situation to the control room and other colleague for immediate action.
- Manufacturing plant, especially facility team. Facility is the department who always needs to work in facility room and perform many patrolling job. The noisy background facility room is more forgivable for walkie talkie system. Communication makes more convenient.
- Outdoor activity. Especially a hiking group with more than 10 persons are advised to equip with walkie talkie. The walkie talkie will give more control for the organizer to control the crew especially hiking in a no telephone signal terrain area.
- No tele-communication coverage area. Telephone coverage has improved a lot as compare to 10 years ago, however there are some area only cope with limit signal coverage such as mountain area, large plantation side and rural area. Under this circumstances, walkie talkie maybe another alternative.
- Rigorous working condition. Many working environment such as high humidity, noisy, construction site are more suitable to equip with walkie talkie. Walkie talkie is designed able to cope with more rigorous working condition.
- Restaurant. A large and high traffic restaurant is advise to equip with walkie talkie so that the message will flow promptly among the restaurant work flow. This will also shorten the communication lead time.
We agree, with the variety of tele-communication, user has more choice for choosing the tools for better communication. However, in WOKITalk, we are very sure there are still niches of work place which still require walkie talkie or trunked radio.

You are welcome to contact WOKI Talk to understand our offer for telecommnuication products.
September 10, 2016
WOKI Talk is Improving Our Service Quality
WOKI Talk as one of the walkie talkie and spare part suppliers for Malaysia market. Even we are not the largest walkie talkie suppliers however this does not stop us from improving especially in service quality. In this industry, many users are talking about brand and pricing, however seldom we heard people talking about walkie talkie service quality.

In WOKI Talk, we think that in order to sustain in the tele-communication industry, we have to improve our service quality.

What is Walkie Talkie Service Quality?

I guess many users still ambiguous about the service quality in walkie talkie industry. Walkie talkie consider a communication tools which very much depending on the signal coverage. A wider or larger signal coverage is definitely be more welcome by user.

Besides the signal coverage, there are several factors which direct relected for better user experience, those area could classify as service quality, these include:

Walkie Talkie eshop
- 24hours hotline
- Response time
- Contact Person or Window
- Incident tracebility system
WOKI Talk has setup computerize program in order to systemize our works. WOKI Talk appreciate WK Intan for developing an effective and efficient system for us to run our operation. With the system, some of the paperwork and activities traceability are setup properly. We could access the system and reply to customer inquiry within short period of time.

Products and Services Provide by WOKI Talk

WOKI Talk started as a walkie talkie seller, however we have extended our coverage to relevant sector as well. This include:
- Supply walkie talkie and trunk radio
- Supply spare part for walkie talkie and trunk radio
- Walkie talkie repair
- Tele-communication system design
It is not an easy job in order to extend to wider scope without sacrificing the service quality. Over the year 2015 and 2016, while we are in the process on phasing in digital trunk radio in Malaysia, on the other hand we also setup a dedicate work force enhacing our support.

Service Quality WOKI Talk Develop

WOKI Talk has further improve our support and user experience in walkie talkie industry. Below are a few system we had implemented:
- 24hours hotline.
- Repair talkie tracking system.
- Establish comprehensive spare part.
- Moving to E-Commerce shop.
User could immediately call the 24hrs hotline while encounter any interruption in trunk radio system. Meanwhile we also established an effective trunk radio tracking system to ensure all repair talkie could complete effectively and promptly. User will receive an acknowledgement SMS status once the WOKItrunk radio being return to WOKI Talk.

Spare part wise, WOKI Talk has build up sufficient stock for trunk radio accessories, such as antenna, handheld microphone. We also setup an WOKI Talk e-commerce website to streamline the entire spare part handling process. Selling price, available stock and shipping status are accessible so that user could make the appropriate plan.

With the walkie talkie accessories e-shop, user could make order via your finger tip. You are welcome shopping in our WOKI Talk e-shop, http://shop.mywokitalk.com to show our commitment in communication industry.

What is the Upcoming Improvement Plan for WOKI Talk?

Thank You from WOKI Talk

Obviously WOKI Talk wouldn’t stop somewhere along our journey. We know service quality and technical support are the best area to differentiate WOKI Talk from others. We have to continuous improve outselves and making up our branding in Malaysia.

We will also continuous pump in our resources in the service sector so that we could keep up the pace from customer expectation.

Again, WOKI Talk would like to take this opportunity to say thank you and let us serve you better.
September 5, 2016
LJE Communciation, A Trunk Radio Supplier
WOKI Talk would like to introduce LJE Communication to our readers who are not very familiar about this trunk radio giant in Penang. In short, LJE is the trunk radio supplier in Malaysia. They located in Penang and they mostly focus in Penang and northern region market in Malaysia.

How LJE Communication Engage Customer

WOKI Talk website layout

LJE Communication is participating in trunk radio business for many years. LJE started the trunk radio business with Electcoms. After separate from Electcom, LJE partner with Mal-tel for trunk radio business. LJE also the one who introduce WOKI Talk to Mal-tel becoming another digital trunk radio supplier in Malaysia. With our network advantageous, LJE wants WOKI Talk to take up the digital trunk radio support in Perak and Selangor state. However, we think we could do more.

WOKI Talk has other way for engaging our customer. We deliver sincere service to user, not only our customer, but also other digital trunk radio user who needs our support. We understand digital trunk radio is pretty new to Malaysia user, we are educating the user via our well establish WOKI Talk website. Especially Malaysia has moving into digital trunk radio since year 2016, we had write many articles to propagate the news as well.

LJE Communication Website

LJE still pretty much lagging behind in the webstie setup. As of today, we could still notice many pages still tag as “under construction”. This is not too bad at least viewer understand they are still working on the website. Unfortunately they don’t have proper channel to educate user about the digital trunk radio.

Via this analysis, we know LJE remain the traditional way for customer engagement, not even mention setus a e-shop as WOKI Talk accessories e-commerce shop.

LJE Setup Repeater System

LJE and their counterpart, Mal-tel, has setup several repeater system in Northern Malaysia for digital trunk radio user. As we understand, the repeater system at Northern is distributed at:
- Penang Hill
- Bukit Mertajam
- Bukit Gerai
- Langkawi Island
- Larut
Radio Tower

Those repeater systems are setup for both Kenwood and Hytera brand digital trunk radio system. Those repeater system not only for LJE customer but also other Kenwood and Hytera user who want to access to that area. In WOKI Talk, we do allow user to access access those northern region repeater.

Available Digital Trunk Radio by LJE

LJE offers 2 brand of digital trunk radio, Hytera and Kenwood. LJE starts with the business with Kenwood but in year 2015, they also engage Hytera and perhaps put a lot of emphasize in this China brand.

WOKI Talk has no idea the rational and business strategy behind why LJE want to engage both brands of Kenwood and Hytera, but one things for sure is that LJE has to spend more money in setting up repeater station and also maintenance cost because they are maintening 2 system instead of 1.

From user stand points, I don’t really think the advantageous besides user has more choices which eventually diversify the usage capacity.

WOKI Talk also offer Kenwood and Hytera for our users. We have to cleverly distinguish the user selection for digital trunk radio. Besides trunk radio selection, WOKI Talk does focus in after sales services and spare part support. These are the areas to differentiate WOKI Talk and LJE.

In general, LJE Communication is a trunk radio supplier for many years. However in digital regime, WOKI Talk want to do the business with other strategy. We appreciate user could engage WOKI Talk choosing the Contact WOKI Talk button and let us serve you better.
August 28, 2016
Two Way Radio in Malaysia
H900S Walkie Talkie

WOKI Brand Two Way Radio in Malaysia

Two way radio is a simplex system, whereby user is communicating within the same frequency. However 2-way radio only allow one user to speak at a time while other user at the same frequency at listen only mode.

WOKI TALK is the walkie talkie supplier in Malaysia. WOKI TALK own the two way radio for the brand WOKI.

The WOKI brand 2 way radio H900S consists of 16 communication channel and encryption system that will give better clarity in voice quality and less interference.

Meanwhile, Woki Talk also has the ability to setup dedicate frequency pool set for more demanding user application, with this dedicate frequency pool, two way radio user in Malaysia will enjoy a separate talk group than others.

What is Two Way Radio

In Malaysia, there are user using two way radio and trunked radio. Both are difference communication system in term of setup and application.

Two way radio system is a radio transmittal signal that allow user freely communicate within the signal coverage zone with the same transmission frequency. The voice or signal transmits directly in the air without any support of any additional control system. Whereby, a trunked radio network system, with a complex support of control system and repeater, the signal coverage is further and more complicated in the sense of technology involvement.

General Two Way Radio Application in Malaysia

There are mainly 2 main applications for two way radio in Malaysia.
1. 2-way radio with small compound communication
2. 2-way radio for home or housing estate security coverage
For more demanding application that need a wider coverage, user could always setup a two way radio system with repeater for a particular area. The radio system will enhance the signal quality and coverage distance.

In Malaysia, user not require to apply a dedicate license for using any 2-way radio however if user require to install a two way radio system with repeater, a license need to secure from MCMC department.

Two-way radio has been widely used in factory area or building. We have seen many facility engineers or technicians carry two way radio and communicate freely while carrying out the work.
April 19, 2015
Two Way Radio System
WOKI Talk Two Way Radio System

Communication Tower

WOKI TALK provides one stop solution in 2 way radio wireless repeater radio communication system. We are having the ability to setup two way radio system and program the walkie talkie for communication.

The two way radio system we install to customer is given with dedicate frequency range to ensure the transmitting quality and no interference. Our two way radio system not only works with WOKI brand walkie talkie but also other model of walkie talkie.

Who Needs Two Way Radio System

Two way radio system is broadly used by most of the district security force team. In Malaysia, RELA is a dedicated security force for dedicate area or housing estate. Many housing estates or “kampong” in Malaysia do form it own security force team acting as the regular security responsible team apart from police.

The team members for RELA team are equipped with walkie talkie or2 way radio as the communication tools. Unfortunately most of the 2 way radio comes with limited area coverage up to 3km, this coverage is insufficient for RELA responsibility. In order to improve the distance coverage, user need to install dedicatestwo way radio network system for improving the communication coverage.

Distance Coverage for Two Way Radio System

Two way radio system can easily achieve 10km coverage area. At certain geometric in Malaysia, we manage reaching 20km coverage. There are several criteria while installing a two way radio system in order to achieve good and stable distance coverage and voice transmitting quality.
1. The antenna needs to install as high as possible without any blockage
2. Make sure the cable connector between antenna and repeater is tightly fasten
3. Selection of coaxial cable for two way radio system
Kindly contact WOKI to learn more about our supports and services in two way radio system.
April 19, 2015